FAQS

Frequently Asked Questions

Shipping times and policy?

$5 standard shipping Australia-wide | $10 for Australia-wide express post

$15 for shipping to New Zealand

Handling time is typically 24 - 48 hours. Delivery time is typically within 3-5 business days for AU domestic.

We currently ship to Australia & New Zealand. We hope to expand to more regions soon. To stay up to date, subscribe to our newsletter for updates.

Do you cater for special occasions, such as gifts for a wedding, or other events?

We'd be happy to put together a tailored package. Please fill out the contact form and we can look at catering for your special occasion.

What is your return & exchange policy?
Please let us know if there are any problems with your candle and we will replace it free of charge. We only accept returns of unused candles. To return your candle, please fill out the contact form and put "return" + your order number in the subject line and the reason for return in the message.

What are Fyrian candles made from?
Our candles are made with a natural soy wax blend and high quality fragrance oils. Our vessels are hand poured using premium quality concrete to offer an industrial finish, and the logo is hand painted.

What size are Fyrian candles?Vessel dimensions H 6.7cm x W 9.8cm | Fill Volume 265g | Avg burn time 50hrs +.

Where do you ship from?
We pour and ship our candles from Sydney, Australia.

What happens if my candle arrives broken?
We’re truly sorry you’ve had this experience. We take great care to pack candles carefully, but due to the sometimes volatile nature of postage, occasionally the candles can break. We can provide you with a new candle. Please email through a picture of your (unused) broken candle as well as a copy of your shipping confirmation if you have it (check your email) and we will ship you a brand new Fyrian candle.

Do you offer wholesale? 

Yes. If you are a retailer and would like to stock Fyrian candles, please email us through the contact form.

We will be appearing at the Sydney Gift Fair, 21-24 February 2020, Sydney Olympic Park. Feel free to come by our stand - Hall 4 — 4G1.

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